Warranty

Covered from day one

Every Touchline PowerFlag comes with a free 12-month warranty on its electronic components, starting the day you buy it. Fancy longer cover? You can extend it for a small fee.

The short version

12 months, free Electronic components are covered for 12 months from the day of purchase. Subject to our usual T&Cs.
Want longer? Add an extended warranty for a small fee. Just make sure you take it out within 60 days of buying your flags.
Changed your mind? Cancel the extended warranty within 14 days for a full refund, as long as you haven't made a claim.

Something not working?

Sorry about that. Here's how to get it sorted.

  1. 1
    Get in touch as soon as you spot itUse our contact form (pick "Warranty") or email support@touchlineflags.com.
  2. 2
    Send us the detailsYour proof of purchase, proof of your extended warranty if you have one, and any photos or videos of the fault.
  3. 3
    We'll take a lookWe may ask you to send the flags in for inspection. If we find a fault, we'll repair or replace them and cover the cost of posting them back to you.

Terms & Conditions of Warranty

1. Eligibility

The extended warranty must be purchased within 60 days of the original purchase date.

It is only available to the original purchaser and applies only to the original product purchased.

We may refuse extended warranty cover if the product is already faulty, damaged, modified, or if proof of purchase cannot be provided.

2. What is covered

The extended warranty covers electronic component failure caused by a manufacturing defect, occurring during the extended warranty period and under normal intended use.

If a valid claim is accepted, we will decide whether to:

  • repair the product,
  • replace the product with the same or equivalent model.

3. What is not covered

The extended warranty does not cover:

  • accidental damage,
  • misuse, neglect, or improper use,
  • normal wear and tear,
  • cosmetic damage,
  • water damage, impact damage, or damage caused by external events,
  • batteries or consumable parts unless faulty due to a manufacturing defect,
  • unauthorised repairs, modifications, or tampering,
  • faults caused by failure to follow care, storage, charging, or operating instructions,
  • non-electronic parts,
  • any fault that existed before the extended warranty was purchased,
  • your postage costs to send the set to us for assessment. However, if a fault is found we will cover the costs to ship the item back to you.

4. Making a claim

To make a claim, customers must contact us as soon as possible after discovering the fault and provide:

  • proof of purchase,
  • proof of extended warranty purchase, and
  • any photos, videos, or other information we reasonably request.

We may ask for the product to be returned for inspection before approving a claim.

If, after inspection, the issue is found not to be covered, we may reject the claim and return the item at the customer's cost.

5. Important conditions

The product must be used only for its intended purpose and in line with any care or operating instructions provided.

The extended warranty is non-transferable to the purchaser and cannot be exchanged for cash.

Any repair or replacement carried out under the extended warranty does not restart the warranty period.

6. Cancellation

Customers may cancel the extended warranty within 14 days of purchase for a full refund, provided no claim has been made.

After this period, the extended warranty is non-refundable unless required by law.

7. Statutory rights

This extended warranty is provided in addition to the customer's legal rights. Nothing in these terms affects statutory rights under applicable consumer law.